GEMS Finance · Information & disclosures

We want to hear you.

If something has not met your expectations, please tell us what happened and how you would like it resolved.

Contact GEMS Finance

Ansar Goraya
0468 485 558
info@gemsfinance.com.au
313/89 Overton Road, Williams Landing VIC 3027

Contact our licensee

You can also raise a complaint with Outsource Financial. Its complaints page explains the process, contact details and response timeframes.

Outsource Financial — Complaints
Phone: 1300 781 481
406/19 Roseby Street, Drummoyne NSW 2047

Independent dispute resolution

If your complaint is not resolved, you may contact the Australian Financial Complaints Authority (AFCA). AFCA provides independent dispute resolution for eligible financial complaints.

www.afca.org.au
1800 931 678
GPO Box 3, Melbourne VIC 3001

Licensee complaint information checked against the published Outsource Financial complaints page on 5 October 2026.